We hope you find these Frequently Asked Questions (FAQs) useful however, should you have a question that is not listed, please do not hesitate to visit the Contact Us page for the details of the event organiser.
How do I register?
You sign up when you first buy a ticket, or you can click on 'Sign Up.' You will be asked to enter your email and mobile so that we can contact you with further event updates or if you win a prize draw item.
Can I edit my profile?
Yes, you can change any of your contact details at any point. Simply click on ‘Your Account’ and you can then edit your details as well as see all your transactions / activity.
What are the Prizes?
How do I enter the prize draw?
Click on the ‘Prize Draw’ menu option. If entering via the free entry route, see point below for detailed instructions. If entering via the paid entry route, you’ll need to select the number of tickets you wish to purchase using the + and – icons. You will need to be signed in to process your transaction and will be asked for payment information to confirm your order.
Both the free and paid method of entering the prize draw, requires you to accept our terms and conditions.
Can I enter for free?
Yes, you can. On a blank sheet of paper, or postcard, write your full name, postal address, email address, contact mobile number, country of residence and date of birth. Please post your entry to the charity Head Office and reference the name of the event - ‘The Classic: Prize Draw in aid of Alzheimer’s Research UK.’ This needs to be written down in very clear writing, otherwise the entry may be deemed invalid.
Please send the sheet of paper or postcard in an envelope to the charity Head Office via either first or second class post to:
Alzheimer’s Research UK, 3 Riverside, Granta Park, Cambridge. CB21 6AD.
A maximum of one entry can be made per postcard or envelope received. There is no limit to the number of entries that may be made this way. Postal entries have an equal chance of winning as any one paid entry. If a postal entry wins a prize there will be no further purchase or payment necessary to be notified of the win or to receive the prize. If the above steps are not followed as described then a postal entry will be invalid. You will not be notified if your entry is invalid. Postal entries are treated in exactly the same way as paid entries for the purposes of determining a winner. However, there is a difference in the deadlines for entries. (See below).
If you’d like to hear more from Alzheimer’s Research UK and be the first to know about the latest research and how your support makes a difference, as well as ways you can get involved and help fund life-changing work, write ‘Tell me more’ on your postal entry. Alternatively, you can complete the charities contact preferences form here.
What are the closing dates for entering?
The entry close date for the paid entry route is 30/06/22 at 23:59:59 (GMT). The cut-off for postal entries is receipt by 17:00 on 05/07/22.
How do I know if I have won or lost?
The draw is made using a system generated random number generator. Once the draw has taken place, you will be sent a notification by email and text to let you know if you have a winning ticket or not. The draw will be made on 06/07/22.
I reside outside of Great Britain. Can I enter? I’m under 18 years old. Can I enter?
The Prize Draw is only open to individual entrants who are at least 18 years of age and resident in Great Britain. Entrants residing in Northern Ireland, the British Isles or the Channel Islands are not eligible to enter. Companies / organisations are not eligible to enter.
Is there a limit to how many entries I can buy?
There is no limit, but we encourage and support responsible participation at all times.
Can I see what tickets I have purchased?
Yes, simply click on 'Your Account' and you will be able to see the tickets you have purchased.
Are there any third party charges?
The payment service provider used to process entrants' payments for the total cost of tickets purchased (Stripe Payments Europe Limited) charges Alzheimer’s Research UK a processing fee of approximately 1.4% plus 20p per transaction for European cards. (Fees may be higher for non-European cards). You have the option to cover this processing fee at checkout by increasing your payment by approximately 1.4% plus 20p, meaning Alzheimer’s Research UK would get 100% of your entry fee. Alternatively, Alzheimer’s Research UK will pay the processing fee if you choose not to.
How do you handle my personal data?
Who should I contact if I have additional questions? For additional help or questions please visit the Contact Us page for the necessary details.